Returns & Exchanges

At Fortis HD, we stand behind the quality of our fashion collections and offer a 30-day window for returns or exchanges on all unworn items with original tags attached. We strive to make your shopping experience seamless, ensuring you find the perfect fit and style for your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it clearly to the outside of your return package.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.